Write to Duxels and talk to the assistant

How to use the Duxels assistant, how to write to us by email or WhatsApp and where to go if you have a problem with your account.

The Duxels assistant

On duxels.com, and on most Duxels sites, there is a chat button: "Chat with Duxels". When you press it, the Duxels assistant opens.

Press the chat button.
Type your question, or tap one of the suggestions, for example "What services do you offer?" or "I'd like a quote for a project".
Press "Send" and read the answer.
"New conversation" starts from scratch, and "Close chat" closes it.

Before the first answer it may say "One moment, checking that you are a person…". That is normal.

The answers are automatic, made with artificial intelligence, and they can be wrong. Do not share personal data in the chat.
It only answers questions about Duxels: services, products, plans and how to contact us.
It cannot see your account or your projects.
If it cannot answer, it tells you and suggests writing to us on WhatsApp or by email.
If the assistant reached its limit for the day, or you are going too fast, it tells you; wait a few seconds or write to us another way.

Email: contacto@duxels.com. It is the same one you see in the "Contact" section of duxels.com.
WhatsApp: the WhatsApp button in that same section.
Social media: the same section has the links to Duxels on Facebook, Instagram, X and LinkedIn.
Form: to tell us about a project, see Get a quote.
Contact page: contact.duxels.com.

If you already have a Duxels account and something does not work, open a ticket at support.duxels.com/new and follow it there.

Do not write your password, your security codes or your card details in the chat, in an email or in a message.

Reviewed on October 24, 2026