If the form does not work

The notices the contact form can show, what they mean and how to write to us if it does not send.

If the form cannot be sent, the page tells you above the button and, in most cases, shows Write to us directly below it, with the WhatsApp link and the e-mail link.

Notices you may see

• "Complete the verification before sending." The check that you are a person is missing. Wait for it to finish and press Send again.
• "The verification failed, please try again." or "The verification did not answer. Please try again in a moment." Try again.
• "We could not load the verification. Reload the page…" Reload the page. If it stays the same, message us on WhatsApp or at the e-mail address.
• "You are going too fast. Wait a minute…" Wait a minute and press Send again.
• "We received a lot of messages through the form today. Try again tomorrow…" The form reached its limit for the day. Message us on WhatsApp or at the e-mail address, or try tomorrow.
• "We could not send your message right now…" or "…Try again in a moment…" Try again; if it does not work, message us on WhatsApp or at the e-mail address.
• "We are under maintenance. Try again later…" The page is under maintenance. Come back later or message us on WhatsApp or at the e-mail address.
• "We could not send your message. Reload the page and try again." Reload the page and fill in the form again.
• "No connection. Check your internet…" Check your connection and try again.

If the form is not available

If instead of the form you see "The form is not available right now; message us on WhatsApp or at contacto@duxels.com", use the WhatsApp button or the e-mail address contacto@duxels.com.

Another way to write to us

The other ways are in Ways to write to us. If you have a Duxels account and the problem is with your account, open a ticket at support.duxels.com/new.

See also

• Use the form

Reviewed on October 24, 2026