Ways to write to us
WhatsApp, e-mail or the form: what is on the contact page and when each one fits, or a support ticket.
When you open contact.duxels.com you see the title "Let's talk" and, under it, the ways to write to us.
The WhatsApp button opens WhatsApp with a conversation with Duxels.
The page recommends it when something is urgent: after you send the form it says "If it is urgent, message us on WhatsApp".
The contacto@duxels.com link opens your mail app with a message to that address. If you prefer another program, copy the address and write from there.
The form
Further down, under "Or leave us a message", is the form. Use it when you do not want to open WhatsApp or your mail. How to fill it in is in Use the form.
The assistant
The page has the Duxels chat button. Use it to ask what the form asks for or where to go. It cannot see your messages, cannot tell you whether one arrived and gives no reply times. See Write to Duxels and talk to the assistant.
Contact or support?
- Contact is for talking to Duxels: a question, an idea, something you do not know where to ask.
- Support is for when you have a Duxels account and something does not work. There you open a ticket and follow the reply: support.duxels.com/new. See the Support help.
- To ask for a quote for a project, see Get a quote.
The menu in the header also leads to Leave us a message (it scrolls down to the form), to Support and to Go to Duxels.
Do not write your password, your security codes or your card details in a message, on WhatsApp or in an e-mail.
See also
Reviewed on October 24, 2026