Duxels

Frequently asked questions

Short answers about payments, receipts, invoices and refunds.

What can I pay for today at payment.duxels.com?

Nothing new for now: plans and payment for the full WebSaite site are not open yet. You can see your history and open the payments portal.

How much do the products cost?

We do not write prices in this help so they do not go out of date. Each price is on the product's page. For WebSaite, see its terms.

Does Duxels keep my card details?

No. Stripe processes your card.

Where do I see my receipts?

In your payment history, with the "Receipt" link on each payment.

How do I change my card?

In the payments portal.

Are there refunds?

The payment and refund conditions are in the terms, not here: for now the WebSaite terms and the Duxels terms. If your case is not clear, open a ticket in support.

Do I need an invoice?

Write to us from contact.duxels.com or open a ticket in support. Stripe does not issue it on its own, so for now it is done separately.

I paid and it does not show up

It can take a few minutes. Wait, reload your history and, if it still does not show up, open a ticket with the date and the amount.

I paid twice for the same thing

Open a ticket in support with the date and the amount. We will look into it.

Which account is the payment made with?

With the Duxels account you have active. If you use several, see Several accounts.

Need more help?

Reviewed on October 23, 2026