Support
The Duxels help desk, at support.duxels.com, to open and follow your tickets.
Support is the Duxels help desk. Here you open a ticket when something does not work or you have a question this help does not answer, and you follow it until it is solved. It is at support.duxels.com.
How it works
- You open a ticket and tell us what is happening.
- You get a ticket number, for example
SUP-2026-0001. - The support team answers you in the same ticket.
- You go in to see the answer and reply if needed.
- When it is solved, you can give your feedback.
You need a Duxels account with a verified email.
What is not open yet
Email notices and email replies are coming soon. For now everything happens inside support.duxels.com.
Need more help?
- Open a ticket at support.duxels.com/new.
- To talk to a person at Duxels, write to us from contact.duxels.com.
Do not write your password, your security codes or your card details in a ticket.
Topics
- Open a ticketHow to tell support what is happening and what to include so they can help you faster.
- Follow my ticketHow to see your tickets, read the answer and reply.
- Ticket statesWhat each state of your ticket means and what you can do in each one.
- What support is forWhat support can help you with, what it cannot, and where to go in each case.
- Frequently asked questionsShort answers about tickets, replies, files and privacy.
Reviewed on October 23, 2026