Frequently asked questions

Short answers about tickets, replies, files and privacy.

Yes. You need a Duxels account with a verified email. If you do not want to create one, you can write to us from contact.duxels.com.

We do not promise a time. Go to support.duxels.com now and then and look for the "New reply" label.

Not yet. Email notices are coming soon. For now the answer is seen on support.duxels.com.

Not yet. For now, reply inside the ticket, on support.duxels.com.

For now the form is text only. Describe what you see and, if there is an error message, write it exactly as it appears.

You and the Duxels support team. Other people cannot open it, not even with its number.

There is a daily limit. If you reach it, it tells you and you can try again tomorrow. If your ticket reached its message limit, open a new one.

Press "Open a new one" from the closed ticket. The new one is linked to the old one.

A closed ticket is kept for a while. When it has been closed for a year, we delete your personal data from it.

Use the language menu in the header to see it in Spanish or in English.

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Reviewed on October 23, 2026